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Frequently Asked Questions (FAQ)

Placing an order

Q. How can I place my order?
A. Simply click the 'Buy' or Button associated with an item to add it to your Shopping Cart. You will be redirected to the Shopping Cart page, from which you can Proceed to Checkout or Continue Shopping.
The Dash deals Checkout system is very quick and easy - you don't need to register an account before ordering.

Q. Can I place an order if I am under 18 years old?
A. You must be 18 years or older to create an account with us as well as place an order or shop at Dash Deals.

Q. Do prices on your site include GST?
A. Yes, all prices on our site (including postage) are quoted in Australian Dollars and include GST (Australian Goods and Service Tax).

Q. How do I get a receipt?
A. When you confirm your purchase and proceed to the checkout, a confirmation/invoice email will be automatically sent out to you. Please save this for tax purposes as well as proof of purchase.

Q. Why didn't I receive a confirmation/invoice email?
A. When making a purchase, make sure you have entered your email address correctly. Ensure that the confirmation email wasn't identified as spam and placed in a spam folder by your spam filter/anti-virus software. If neither is the problem, please do not hesitate to contact our Customer Service Team – see Contact Us.

Q. Can I change or cancel my order once submitted?
A. Once your order is placed with us, it goes through to our Finance Team for review and then sent electronically to our warehouse and despatch centre for picking, packing and despatch. Only before your order has been despatched can your order be amended or cancelled. While it takes 1 business day for your order to be despatched from the time the order is placed, if you wish to change or cancel it, please call us immediately and we will attempt to accommodate your request before the order is despatched (if you email us with this request we might not be able to respond to your email quickly enough).

Note that even if your order has already been despatched, you will still be able to return any items for a full refund under our 30-Day Change-of-Mind returns policy.


Q. How can I pay for my order?
A. You can pay directly via PayPal.
With Paypal, you can use a range of credit or debit cards, or even direct bank account transfer for payment.
We do not accept cheques, cash or money orders sent to us in the mail as a means of payment.

Q.How many items can I buy at any one time?
A. For the majority of deals there is no limit on the number of items you can purchase. However, for certain deals there is very limited stock and we want to make them available to as many customers as possible, and therefore we may place a limit on the number of items you can buy.

Q. Are my credit card details kept secure during the checkout transaction process?
A. Yes,none of your credit card details are entered on our site as it is all done through paypal on their website.

Q. Can I use PayPal even if I have never used it before?
A. Yes you can. You can use paypal as a guest without having to sign up with them.

Disclaimer: The PayPal service is provided by PayPal Australia Pty Limited (ABN 93 111 195 389) which holds an Australian Financial Services Licence, number 304962. Before deciding to sign-up or use the PayPal service you should consider the Product Disclosure Statement, available at
Product Information

Q. Are any of your products 2nds or 2nd-hand?
A. All goods advertised on the site are brand new, never before used or unboxed. The only exception we make is for items that are returned from our customers within 30 days of delivery and have been thoroughly verified as still being new and in good condition. If you discover that the item you have received appears to be tampered with or used, you are eligible to a full refund (including postage for delivery and return) under our Returns Policy.

Q. I've ordered an item from your website, but then was contacted by customer service to inform me to expect delays or offer me a refund or exchange because of stock issues. Why did this happen?
A. Whilst every effort is made to ensure that stock is available, at times supply does run out as numerous orders are received by us in a short period. However, we do our utmost to receive the item(s) from the relevant supplier as quickly as possible or will otherwise contact you offering a suitable replacement product or a full refund.

Q. Can I order on the web and then come to your warehouse to pay for it and pick it up?
A. Unfortunately, Dash deals does not provide this option. We cannot process your order without receiving initial payment and we do not have the facility for customers to pick up their orders.

Q. What method of delivery do you use?
A. We use Australia Post to deliver most of our items. as well as other courier providers depending what the best method is to effect delivery on the items you have ordered.

Q. What if I am not at home when you deliver my goods?
A. All of our orders require a signature upon delivery. Our delivery contractors (Australia Post and various couriers) typically deliver during business hours, so if you are not expecting to be home during these hours, we suggest you provide us with an alternative address for delivery, e.g. your work address.

Delivery is usually done straight to your door (or to the door/entry of your place of work). If there is no one available to sign for the delivery or if the local postal service does not offer this direct service, then a card will be left in your mailbox advising you of either a post office to collect your parcel from or in the case of a courier delivery, a contact number to call to re-arrange the delivery. You can enter specific delivery instructions during the checkout process.

Q. Can I place an order to be sent to an address outside Australia?
A. Currently no. Shipments to New Zealand will be available soon, and other countries in time.

Q. Do you offer Gift Wrapping?
A. No, we do not offer gift wrapping unless specifically advertised for a given product.

Q. If I order multiple products, is it cheaper to deliver?
A. In most cases, yes! We charge postage based on a flat rate, therefore the more you order the cheaper it is per item.

Q. When will my order be delivered if an item is not in stock?
A. Even though we endeavour to have all items in stock when our deals are available from time to time our stock levels may be incorrect and thus give rise to items being sold out and not in stock. If certain deal is not currently stocked, you will be notified by email and informed as to when the item(s) will come into stock and will ultimately be delivered to you. We will despatch the items on hand as soon as possible and send the outstanding items as soon as they become available. No extra postage will be charged to you if more than one parcel has to be sent.

Q. What happens if my product is damaged during delivery?
A. Rest assured, if any item purchased from Dash Deals arrives damaged or defective, you are entitled to a full refund or replacement (including all postage costs incurred).

If an item arrives damaged, for postage insurance claim purposes, you may need to take photos illustrating the products' damage. Please first contact us and one of our Customer Care Consultants will give you specific instructions regarding the photographs.

Q. I bought an item of clothing that doesn't fit me. Can I return the item for a refund/exchange?
A. Yes, provided it isn't an item of underwear, swimwear or an item of clothing that has been specially personalised for you. If you desire a refund, we will refund you the value of the item (excluding postage). If you wish to receive a different size in exchange, we will charge you for the postage of sending the replacement item to you.

Q. If I send an item with a Dash Deals Warranty to someone else, can they make a warranty claim for the item?
A. Yes, but if you did not include their name in the shipping address, they will require your consent to make the claim.

Q. The item I received is different to how it looked on the website. Can I get a refund or exchange?
A. Yes, if you contact us within 30 days of receiving the item, you can return the item for a refund or exchange. Some exceptions apply - please see our 30- Day 'No Questions Asked' Returns Policy for more information.

Q. Can I return an item for a refund/exchange if can't find the original packaging the item was posted in?
A. Yes, though we recommend you pack the items as securely as possible and with protective padding if required. If the item is valuable, we recommend you purchase insurance for the return shipment of the item.

Q. Can I return an item for a refund/exchange if I have thrown away the manufacturer's packaging?
A. Unfortunately, we generally will not be able to offer a refund or exchange it you are unable to return the item with all of the manufacturer's packaging for the item including all documentation, accessories and other items that came with the item. In a certain cases we may be able to negotiate a partial refund.

Q. Can I make a change of mind return if I have opened the manufacturer's packaging of the item?
A. Yes, as long as you return the item with all of the manufacturer's packaging, including plastic bags, foam, cable ties, labels and all documentation that came with the item, and all these components are received by us in an 'as new', re-saleable condition. You must contact us about your desire to make a change of mind return within 30-days of delivery of the item - please see our 30- Day 'No Questions Asked' Returns Policy for more information.

Q. Can I get a refund or exchange from Dash Deals if a product became defective within the manufacturer's warranty period but the manufacturer would not accept my claim?
A. In such a case we will be willing to help you and do our best to provide you with a suitable remedy.

Q. Why have I not received my refund?
A. Once we have received your returned item(s) and the refund has been approved, we will then send you an email with notification of receipt of your item and confirmation of that we have processed your refund.
If you have not received a returns receipt email notification or if you have not received your refund after 2 working days from when you received the refund email notification from us, please contact us and we will promptly investigate how to resolve the issue.

Your Privacy

Q. What information of mine do you keep and is it passed on to anyone outside Dash Deals?
A. Dash deals stores securely all personal details provided by you. eg. email addresses.
We do not pass on any of your information to any external parties.

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